Returning 3G Device during upgrade

When returning the 3G devices for the upgrade, is a prepaid label to ship them back provided ?



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  • The return of an old device is free.

    We have partnered with Happy Returns, so sending your old 3G device to us is crazy simple!

    No box. No label. Just scan and go in seconds.

    With just a QR code, you can drop off the old device at any FedEx Office or 1000's of other Return Bar locations across the country.

    When you drop off the old device, we will apply the appropriate credit to your account right away!

    Once we receive the old device, we will ensure all data is cleared and dispose of the device sustainably.

    You will be able to initiate a Happy Return as part of the 4G order process.

    • Matthew Twyman Sounds good !!! 

      I also joined the Beta program for the Android app. Sent 1 bug and 1 suggestion so far 😉


    • Matthew Twyman Where is the QR code?  Do I need something from Happy Returns? Do I just go to FedEx and slap it on the counter?  This is a great answer without any details on actually how to return the device.

    • Dave Koenigsfeld 


      You should have an email in your inbox from Happy Returns. Take a look and reach out if you don't see it.  Thanks! 

    • Matthew Twyman I received a 3G model from my amazon order for some reason (the other 10 bouncies I received were all 4G). How do I go about returning this for a 4G model? I cannot activate it. Please advise.

    • Riley Pasha    

      Please contact our Client Experience team using the Chat feature available both in the App and online at They can provide the best assistance!

  • Awesome!!

    We’ve had a great response from the Beta community since we announced its availability this week.

    The product team is encouraged by the feedback and suggestions. It has been very helpful!

    Reach out anytime! 

  • Swapped out my 3 devices with the replacements, printed the QR code from the email and dropped them off at FedEx. Super easy and instantly received credit to my account. 


  • Where can I find more info on upgrading the device?

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