Bouncie not showing activity

I registered my device using the IMEI number but after driving the vehicle for 15 minutes I am not seeing any activity on the map.  Is there more to registering the device than that?   The bouncie chat is not working for me and I don't see very good instructions on the site.

3 replies

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    • Matthew_Twyman
    • 1 yr ago
    • Reported - view

    Thanks for reaching out!

    I apologize that you are having difficulty getting started. I am not sure why chat.bouncie.com is not working for you. 

    I recommend sending an email to hi@bouncie.com, and the Client Experience team can work with you to get things up and running.

    • Bryan_Miller
    • 1 yr ago
    • Reported - view

    Thank you very much!!

    • Bryan_Miller
    • 1 yr ago
    • Reported - view

    Got it up and running!   Apparently, activating the device is insufficient.  The vehicle must be added as well.

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