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Thanks for reaching out!
As a security measure, some vehicles will monitor the OBD Port for activity after the vehicle is turned off. This is intended to ensure that your vehicle is not targeted with an unwelcomed commcunaiton device.
Our Client Experience team has a few solutions and will be happy to assist you.
The best way to get help would be to use the Chat feature in the App or Online while logged into your account.
You can also reach them at chat.bouncie.com
Reach out anytime!