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Re: Packaging question Thanks for reaching out! The box is very discreet. There is no obvious branding. You’re going to love Bouncie!
- Matthew Twymanadmin
- Matthew_Twyman
- 5 mths ago
- 1
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- Reported - view
Re: Bouncie causing car alarm to go off Thanks for reaching out! As a security measure, some vehicles will monitor the OBD Port for activity after the vehicle is turned off. This is intended to ensure that your vehicle is not targeted with…
- Matthew Twymanadmin
- Matthew_Twyman
- 5 mths ago
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- Reported - view
Re: Bouncie not showing activity Thanks for reaching out! I apologize that you are having difficulty getting started. I am not sure why chat.bouncie.com is not working for you. I recommend sending an email to hi@bouncie.…
- Matthew Twymanadmin
- Matthew_Twyman
- 5 mths ago
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- Reported - view
Re: My bouncie quite working - my app shows everything is up to date - I need assistance to get it going again Thanks for reaching out. Our Client Experience team can best help. In the app or on bouncie.com, you can use the Chat feature to get help right-away! https://chat.bouncie.…
- Matthew Twymanadmin
- Matthew_Twyman
- 7 mths ago
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- Reported - view
Re: Looking to access timestamps for lat-long gps coordinates While the frequency is generally consistent, it can vary based on numerous factors. It would not be accurate to assume the GPS points are spread evenly over a measure of time.…
- Matthew Twymanadmin
- Matthew_Twyman
- 7 mths ago
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- Reported - view
Re: Looking to access timestamps for lat-long gps coordinates Thanks for your question! Currently, timestamp is not available for each data point through the Trips API. Our product and engineering teams have been notified of your request and are considering…
- Matthew Twymanadmin
- Matthew_Twyman
- 7 mths ago
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- Reported - view
Re: Returning 3G Device during upgrade @Riley Pasha Please contact our Client Experience team using the Chat feature available both in the App and online at chat.bouncie.com. They can provide the best assistance!
- Matthew Twymanadmin
- Matthew_Twyman
- 7 mths ago
- Ask Anything
- Reported - view
Re: Multiple users This article explains how to share access. https://help.bouncie.com/en/articles/1243730-share-vehicles Reach out anytime!
- Matthew Twymanadmin
- Matthew_Twyman
- 9 mths ago
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- Reported - view
Re: Does vehicle report odometer via ODB-II? When possible, the app will display the vehicle odometer reading. Some vehicles send the odometer reading to Bouncie through the OBD port. However, many do not.…
- Matthew Twymanadmin
- Matthew_Twyman
- 11 mths ago
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- Reported - view
Re: Dev API I apologize for the dropped communication. I was able to find your inquiry, and it seems that after our engineering responded internally to your question, no one messaged you back.…
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- Matthew Twymanadmin
- Matthew_Twyman
- 1 yr ago
- Ask Anything
- Reported - view
Re: Dev API Matthew, Thanks for reaching back out. First, Bouncie is not dead. Quite the contrary. Our user base is growing each month significantly. Not sure what issue you are experiencing with our Chat.…
- Matthew Twymanadmin
- Matthew_Twyman
- 1 yr ago
- Ask Anything
- Reported - view
Re: Dev API Thanks for reaching out! We are aware of an issue at the root level and are working to address it. You can access the site on the /login level at https://www.bouncie.dev/login
- Matthew Twymanadmin
- Matthew_Twyman
- 1 yr ago
- Ask Anything
- Reported - view
Re: adding reporting codes Thanks for reaching out! Your request is interesting. Very! We will share this with our hardware team. Currently, this functionality is beyond the scope of supported use cases. Reach out anytime!
- Matthew Twymanadmin
- Matthew_Twyman
- 2 yrs ago
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Re: Installation: how do you install in 2014 Ford Escape open cover to get at obd but when I put Bouncie on cover does not go back on any sugges Thanks for reaching out! The best solution is to use an OBD extension cable. This will allow you to position the device in (or possibly behind) the paneled compartment.…
- Matthew Twymanadmin
- Matthew_Twyman
- 2 yrs ago
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- Reported - view
Re: Device stopped working 2nd day after install We can help! Please contact our support team at chat.bouncie.com.
- Matthew Twymanadmin
- Matthew_Twyman
- 2 yrs ago
- Big Ideas
- Reported - view
Re: 4G UPDATE We have partnered with Happy Returns, so sending your old 3G device to us is crazy simple! No box. No label. Just scan and go in seconds. With just a QR code,…
- Matthew Twymanadmin
- Matthew_Twyman
- 2 yrs ago
- Ask Anything
- Reported - view
Re: 3g or not? Thanks for reaching out! You can view, manage, and replace your devices here (any 3G devices will be listed here.) https://my.bouncie.com/sunset It's easy and only takes a minute.…
- Matthew Twymanadmin
- Matthew_Twyman
- 2 yrs ago
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- Reported - view
Re: Next trip button Thanks for reaching out! This feature is already on our product roadmap. While we don’t have an expected release date, it should be available within the next few months.
- Matthew Twymanadmin
- Matthew_Twyman
- 2 yrs ago
- Big Ideas
- Reported - view
Re: Exporting data The OAuth issue you experienced has been addressed. . Sorry for the probelm. Also, we will have a public Slack channel available next week for API Support. Stay tuned.
- Matthew Twymanadmin
- Matthew_Twyman
- 2 yrs ago
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- Reported - view
Re: Exporting data The CSV export tool is not well suited for trip route detail. There is simply too much data when considering ~7200 data points (lat,lon) for every hour of driving.…
- Matthew Twymanadmin
- Matthew_Twyman
- 2 yrs ago
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- Reported - view
Re: Exporting data Data can be exported here https://my.bouncie.com/reports
- Matthew Twymanadmin
- Matthew_Twyman
- 2 yrs ago
- Ask Anything
- Reported - view
Re: Returning 3G Device during upgrade @Dave Koenigsfeld You should have an email in your inbox from Happy Returns. Take a look and reach out if you don't see it. Thanks!
- Matthew Twymanadmin
- Matthew_Twyman
- 2 yrs ago
- Ask Anything
- Reported - view
Re: Returning 3G Device during upgrade Awesome!! We’ve had a great response from the Beta community since we announced its availability this week. The product team is encouraged by the feedback and suggestions.…
- Matthew Twymanadmin
- Matthew_Twyman
- 2 yrs ago
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- Reported - view
Re: Returning 3G Device during upgrade The return of an old device is free. We have partnered with Happy Returns, so sending your old 3G device to us is crazy simple! No box. No label. Just scan and go in seconds.…
- Matthew Twymanadmin
- Matthew_Twyman
- 2 yrs ago
- Ask Anything
- Reported - view
Re: Big News! I don’t believe the push notification includes the address payload but I will discuss with our dev team tomorrow and get some insight.
- Matthew Twymanadmin
- Matthew_Twyman
- 2 yrs ago
- Latest News
- Reported - view

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Matthew Twyman

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Joined: 29 Mar 2019

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