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Re: Dev API I apologize for the dropped communication. I was able to find your inquiry, and it seems that after our engineering responded internally to your question, no one messaged you back.…
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- Matthew Twymanadmin
- Matthew_Twyman
- 1 mth ago
- Ask Anything
- Reported - view
Re: Dev API Matthew, Thanks for reaching back out. First, Bouncie is not dead. Quite the contrary. Our user base is growing each month significantly. Not sure what issue you are experiencing with our Chat.…
- Matthew Twymanadmin
- Matthew_Twyman
- 1 mth ago
- Ask Anything
- Reported - view
Re: Dev API Thanks for reaching out! We are aware of an issue at the root level and are working to address it. You can access the site on the /login level at https://www.bouncie.dev/login
- Matthew Twymanadmin
- Matthew_Twyman
- 4 mths ago
- Ask Anything
- Reported - view
Re: adding reporting codes Thanks for reaching out! Your request is interesting. Very! We will share this with our hardware team. Currently, this functionality is beyond the scope of supported use cases. Reach out anytime!
- Matthew Twymanadmin
- Matthew_Twyman
- 9 mths ago
- Ask Anything
- Reported - view
Re: Installation: how do you install in 2014 Ford Escape open cover to get at obd but when I put Bouncie on cover does not go back on any sugges Thanks for reaching out! The best solution is to use an OBD extension cable. This will allow you to position the device in (or possibly behind) the paneled compartment.…
- Matthew Twymanadmin
- Matthew_Twyman
- 11 mths ago
- Ask Anything
- Reported - view
Re: Device stopped working 2nd day after install We can help! Please contact our support team at chat.bouncie.com.
- Matthew Twymanadmin
- Matthew_Twyman
- 11 mths ago
- Big Ideas
- Reported - view
Re: 4G UPDATE We have partnered with Happy Returns, so sending your old 3G device to us is crazy simple! No box. No label. Just scan and go in seconds. With just a QR code,…
- Matthew Twymanadmin
- Matthew_Twyman
- 1 yr ago
- Ask Anything
- Reported - view
Re: 3g or not? Thanks for reaching out! You can view, manage, and replace your devices here (any 3G devices will be listed here.) https://my.bouncie.com/sunset It's easy and only takes a minute.…
- Matthew Twymanadmin
- Matthew_Twyman
- 1 yr ago
- Ask Anything
- Reported - view
Re: Next trip button Thanks for reaching out! This feature is already on our product roadmap. While we don’t have an expected release date, it should be available within the next few months.
- Matthew Twymanadmin
- Matthew_Twyman
- 1 yr ago
- Big Ideas
- Reported - view
Re: Exporting data The OAuth issue you experienced has been addressed. . Sorry for the probelm. Also, we will have a public Slack channel available next week for API Support. Stay tuned.
- Matthew Twymanadmin
- Matthew_Twyman
- 1 yr ago
- Ask Anything
- Reported - view
Re: Exporting data The CSV export tool is not well suited for trip route detail. There is simply too much data when considering ~7200 data points (lat,lon) for every hour of driving.…
- Matthew Twymanadmin
- Matthew_Twyman
- 1 yr ago
- Ask Anything
- Reported - view
Re: Exporting data Data can be exported here https://my.bouncie.com/reports
- Matthew Twymanadmin
- Matthew_Twyman
- 1 yr ago
- Ask Anything
- Reported - view
Re: Returning 3G Device during upgrade @Dave Koenigsfeld You should have an email in your inbox from Happy Returns. Take a look and reach out if you don't see it. Thanks!
- Matthew Twymanadmin
- Matthew_Twyman
- 1 yr ago
- Ask Anything
- Reported - view
Re: Returning 3G Device during upgrade Awesome!! We’ve had a great response from the Beta community since we announced its availability this week. The product team is encouraged by the feedback and suggestions.…
- Matthew Twymanadmin
- Matthew_Twyman
- 1 yr ago
- Ask Anything
- Reported - view
Re: Returning 3G Device during upgrade The return of an old device is free. We have partnered with Happy Returns, so sending your old 3G device to us is crazy simple! No box. No label. Just scan and go in seconds.…
- Matthew Twymanadmin
- Matthew_Twyman
- 1 yr ago
- Ask Anything
- Reported - view
Re: Big News! I don’t believe the push notification includes the address payload but I will discuss with our dev team tomorrow and get some insight.
- Matthew Twymanadmin
- Matthew_Twyman
- 1 yr ago
- Latest News
- Reported - view
Re: Big News! @Sam Pulice Yes! Address is shown and can be tapped to show a map to the location.
- Matthew Twymanadmin
- Matthew_Twyman
- 1 yr ago
- Latest News
- Reported - view
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It's Beta time!
We're happy to announce the Bouncie Beta Progam is now available for iOS and Android. We have been updating and improving Bouncie for the last several months.…
- Matthew Twymanadmin
- Matthew_Twyman
- 1 yr ago
- 137
- Latest News
0
Big News!
A completely re-developed Bouncie app is planned for beta-release next month! You're gonna love it! Stay tuned for updates...
- Matthew Twymanadmin
- Matthew_Twyman
- 1 yr ago
- 6 replies
- 114
- Latest News
Re: Rules of the Road: Ask Anything A completely re-developed Bouncie app is planned for beta-release next month! You're gonna love it! Stay tuned for updates...
- Matthew Twymanadmin
- Matthew_Twyman
- 1 yr ago
- Ask Anything
- Reported - view
Re: Bouncie Non Responsive I apologize that you are not able to reach our Client Experience Team! Occasionally some computers and/or networks can interfere with the chat tool. We are happy to help! You can email hi@bouncie.…
- Matthew Twymanadmin
- Matthew_Twyman
- 1 yr ago
- Ask Anything
- Reported - view
Re: Does it continue to track if the vehicles engine is off? Yes, Bouncie checks in. Every three hours the device performs a health check and updates its location and status to our system. This information is displayed in the App.
- Matthew Twymanadmin
- Matthew_Twyman
- 1 yr ago
- Ask Anything
- Reported - view
Re: Last Health Check The health check confirms the device is installed. If the device were to be removed from the vehicle, no health check event would occur.🙂
- Matthew Twymanadmin
- Matthew_Twyman
- 1 yr ago
- Ask Anything
- Reported - view
Re: Last Health Check Thanks for reaching out! Approximately every three hours the device attempts to send a quick ‘health-check’ to verify that it is functioning as expected.…
- Matthew Twymanadmin
- Matthew_Twyman
- 1 yr ago
- Ask Anything
- Reported - view
0
4G Devices
As a result of the global semiconductor shortage, we are experiencing significant inventory challenges with our 4G devices. We have been actively monitoring our supply chain,…
- Matthew Twymanadmin
- Matthew_Twyman
- 1 yr ago
- 192
- Latest News

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